Legal
Privacy Policy
Effective and last updated: July 16, 2026
This Privacy Policy explains how Max Power Leads (“Max Power Leads,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, request a trial, communicate with us, or use services we provide.
When we process personal information on behalf of an HVAC business or another customer, that business may control how the information is used. Its privacy policy may also apply to your interaction.
1. Information we collect
Information you provide
We may collect your name, business name, email address, telephone number, service interests, workflow details, messages, form responses, account or onboarding information, and other information you choose to provide.
Service and communication information
Depending on the services used and applicable permissions, we may process call metadata, call recordings or transcripts, SMS and email content, customer inquiry details, scheduling information, lead status, routing activity, and communication preferences. Recording and transcription features should only be used where legally permitted and with any required notice or consent.
Information collected automatically
We and service providers may collect IP address, browser and device information, referring pages, pages viewed, timestamps, general location derived from IP address, and website interaction data through logs, cookies, and similar technologies.
2. How we use information
We may use personal information to:
- Respond to questions and trial requests;
- Provide, configure, support, secure, and improve our services;
- Process customer communications, qualification steps, scheduling, follow-up, and escalation workflows;
- Communicate about onboarding, service updates, support, and, where permitted, relevant offers;
- Detect misuse, fraud, security incidents, and technical issues;
- Comply with law, enforce agreements, and protect rights and safety; and
- Create aggregated or de-identified information that does not reasonably identify an individual.
3. How we share information
We may share personal information with vendors and service providers that help us operate the website and services, such as communications, telephone, hosting, analytics, scheduling, CRM, support, and security providers. We may also share information:
- With the Max Power Leads customer on whose behalf a communication workflow operates;
- At your direction or with your consent;
- To comply with law or a valid legal process;
- To protect rights, safety, property, and service integrity; or
- In connection with a merger, financing, acquisition, reorganization, or sale of all or part of a business, subject to appropriate safeguards.
We do not sell personal information for money. We do not share personal information with third parties for their own independent marketing except where you direct us or provide consent.
4. SMS and mobile information
Mobile information and SMS opt-in consent are not shared with third parties or affiliates for their own marketing or promotional purposes. We may share this information with service providers that help us deliver messaging services, solely as necessary to provide those services, or as required by law.
If you separately opt in to receive text messages from Max Power Leads, we may use your mobile number and message history to send and manage the messages described at the point of consent. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Please review our SMS Terms.
Opting out of one messaging program does not automatically opt you out of a different company’s messaging program. If you receive messages on behalf of one of our business customers, follow the instructions in those messages or contact that business.
5. Your choices and privacy rights
You may unsubscribe from marketing emails using the link in the email. You may opt out of Max Power Leads SMS messages by replying STOP. Operational or transactional communications may continue where permitted and necessary.
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to appeal a decision concerning a request. To make a request, email us using the contact information below. We may need to verify your identity and may retain information where permitted or required by law.
You can control cookies through your browser settings. Blocking some technologies may affect website functionality.
6. Security and retention
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and legal records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary based on the type of information and the context in which it was collected.
7. Children’s privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through this website.
8. Third-party services and links
Our website or services may connect to third-party tools, integrations, or websites. Their privacy practices are governed by their own policies, not this Privacy Policy.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date. Material changes may also be communicated through other reasonable means.
10. Contact us
For privacy questions or requests, contact Max Power Leads at brian@maxpowerleadsolutions.com.